Shipping Policies

  • We use UPS GROUND for all domestic shipments unless otherwise requested.
  • Shipping costs cannot be refunded.
  • Sales tax will be charged on all shipments in OH.

Next Day Shipping

Next day air shipping is available for orders received before 1 PM Eastern time. Orders received after 1 PM will normally ship within 48 hours.

Expedited Freight

UPS GROUND service is usually 1-5 days depending on distance. If you require a shipment to arrive by a certain date, please call us at 614-836-2677 for a shipping quote.

Packing Error

If your shipment arrives incomplete or a packing error has been made please contact us at 614-836-2677.

Shipping Damage

If there is damage to the exterior of the shipping box or concealed interior damage, please contact us at 614-836-2677 immediately and save all packaging materials! We will contact the shipper to initiate the claim process, who will then set up a time with you to perform an inspection of the package and contents. Once the claim is validated, the package will be picked up and returned to us. After receipt, we will ship your replacement.
UPS will provide each customer the ability to track their own product.


Match Mate warrants its products to be free from defect in materials and workmanship for a period of 2 years from the original date of purchase except for the battery, which is warranted for 1 year. Match Mate will repair or replace defective products at its discretion, without charge. Evidence showing the date of purchase and serial number must be submitted at the time the warranty claim is made. This warranty is void if the serial number has been altered or removed and shall not apply to damage caused by misuse, unauthorized repairs or alterations.

If any defect should occur, contact Match Mate at 1-800-837-1002, and request Technical Assistance. Please have your serial number available; it can be found on the bottom of the machine. If we are unable to resolve the problem by telephone, return the unit in its original carton and packing, freight prepaid. Match Mate will pay the freight to return the repaired merchandise to the customer. No C.O.D. shipments will be accepted.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. IN NO EVENT SHALL MATCH MATE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.

Return Policy

For a full refund less shipping costs, an R.A. number must be requested within five business days after the customer’s receipt of the machine as indicated by the package tracking information, and the returned product must be received by Match Mate within seven business days after the R.A. number is issued. Please call 614-836-2677 to obtain the required R.A. number. Restocking fees also apply for products returned in less than new condition and for products not returned in the original packing. This offer applies only to machines purchased directly from Match Mate. Please see your dealer or sales representative for all applicable return information. Returns after 30 days of receipt are prohibited.