If you are experiencing a problem with your Prince, SAM or Match Mate tennis ball machines please utilize this procedure so that we can better serve you.

It is always helpful to upload photos or video's so that our technical staff could have a better idea on what you are experiencing.

If you want to send your tennis ball machine in for repair please submit a trouble ticket first and when boxing up your machine place inside your box this order number inside and a detailed description what the problem is. Or you could just print out your confirmation email you will receive back when you submit this form. **Please be aware of an 1 time analysis fee of $45.00 even if an repair is decided not to be made.** No COD's will be accepted.